RETURNS/REPAIRS

 Monogrammed Horse Halters

by Windmill

7186 Dewey Rd.

Thompson, OH 44086

 

For Questions you may e-mail us at

www.windmillsaddle@windstream.net  

         or

 Call 440-298-3018

between 9:00am & 5:00pm EST, Monday thru Friday.

 

If the item is being sent to us, please be sure that it has been

freshly washed and is "clean"!

 

If your horse has broken the throat snap on his halter

you can choose from 2 options:

 

  1. To order a replacement snap go to Halter Snap Replacement in our Product List.    You can install this snap without sewing or taking the halter apart.  OR                                  
  2. Send the clean halter to us along with your check for $10.00 to cover shipping and handling and we will replace the broken snap.

 

Need a Name Change on your halter? Not a problem!

 

  • Send your clean halter along with your check for $15.00 which covers one name change, shipping and handling, and we will gladly change the name.  If you have more than one name change, add $7.00 for each name change.

Ordered the wrong size Halter?

  • Return the new and unused Halter within 30 days of purchase.  Enclose a copy of your receipt and the necessary information detailing which size or change you require.    
  • Please call first for return approval. 
  • There will be a charge of $15.00 to pay for "one name change" on the nose piece, shipping and handling.  If you need more than one name (cheek piece) on the new halter, add $7.00 for each cheek piece.

 

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Phone 440-298-3018 Fax 440-298-3016
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